Returns & Exchanges

Start your return or exchange request below. We’re here to help make the process simple.

Start a Return

Start a Return

Submit a return request using our simple online form.

Start a Return
Start an Exchange

Start an Exchange

Submit an exchange request using our simple online form.

Start an Exchange

How It Works

  • Submit Request

    Choose the appropriate form that applies to you and provide your order details.

  • Wait for Approval

    Our team reviews your return or exchange request and emails the instructions.

  • Ship Your Item

    Once approved, instructions will be sent with how to package and ship your item.
Read The Full Policy

Return & Exchange Policy

  • Item Must Be Unworn

    All items must be returned in new, unused condition with original tags attached. Shoes must have no visible wear on the suede soles. We recommend trying shoes on clean carpet only.

  • Authorization Required

    All returns and exchanges require an approved Return Merchandise Authorization (RMA). Submit your request and wait for approval before shipping. Unauthorized returns will be refused.

  • Worn Items

    Items showing any signs of wear, damage, or alterations are not eligible for return or exchange. If an ineligible item is shipped to us, you will be responsible for the cost of having it returned to you.

  • Processing Time

    Return and exchange requests must be approved, and eligible items must be delivered within 15 days of shipment. Approved refunds are issued to the original payment method or store credit after inspection.

Haven't ordered yet? Check your Size!

Most returns or exchanges occur do to an incorrect size. We've created a size guide quiz that helps you get to learn your size and brands that may work best for you. You can also checkout the exact sizing measurements by brand.

Check My Size