FAQ
Q: How do I know if a shoe is in stock?
A: We order shoes directly from the manufacturer and keep a limited supply of "in stock" shoes. If you're looking for a shoe in stock, check out our sale section. Sale shoes are the only shoes we keep in stock and can be shipped within 1-2 business days. Please contact us with any questions about timelines and shipping.
Q: The shoe I want is out of stock. Can I still order it?
A: YES! All shoes on our website can be ordered from the manufacturer. Each listing will state the production and delivery time.
Q: When will my order be shipped?
A: Shoes that are kept in stock will typically ship from our Kansas City location within the next business day. If you purchased a shoe that is not in stock, it will ship within the timeframe on the given listing.
Please note that express or expedited shipping selected at checkout only applies to Very Fine standard, Dance America, and Sale shoes. If you have an urgent deadline, please contact us to discuss delivery times for specific items before making your purchase. For more information on shipping, see the production and delivery time on the listing for each shoe.
Q: Do you ship internationally?
A: YES! If you need your order shipped to a country outside of the United States of America, the option is available during checkout. The shipping price will populate once you select your country. We use FedEx International Priority for all international shipments. Most shipments take 3-4 business days to be delivered once they have left our facilities. For more information on shipping, please see our Shipping Policy.
Q: Can I return my shoes?
A: YES, but only if they haven't been worn. Shoes that have any visible wear on the soles will not be accepted for return. It only takes one step on the dance floor to alter the sole, and we will inspect the soles, so please make sure your shoes fit before walking or dancing in them.
In order for a shoe to be eligible for a return, it must be postmarked within 15 days of delivery. There is a 15% restocking fee for returns (this fee is waived for exchanges). Sale, custom, and exchanged shoes do not qualify for returns or exchanges. All returns must be accompanied by an approved RMA Form. For more information on returns, please see our full Return Policy.
Q: Can I exchange my order instead of returning it?
A: YES, you have the option to exchange eligible shoes instead of returning them for a refund. When completing the RMA Form, just be sure to check the “Exchange for another item” box. Once we receive your RMA form, we’ll respond and help you begin the exchange process. For more information on our exchange process, please see our full Return Policy.
Q: Do you provide prepaid return labels?
A: We’d love to be able to provide prepaid return labels for our customers; however, as a small business, we’re unable to provide this service at this time. We ask that customers be responsible for all shipping costs. For more information on returns, please see our full Return Policy.
Q: How long does it take for me to get a refund?
A: Once we receive your qualifying return and approve your refund, we will credit your original method of payment. Depending on your financial institution, please allow 5-10 business days for the credit to post to your bank or credit card account.
Q: Can I return sale/clearance shoes?
A: All sale/clearance shoes are final sale and do not qualify for returns or exchanges. For more information on returns, please see our full Return Policy.
Q: Do you have any shoes on sale?
A: YES! Our sale shoes can be found in the Sale section of our website.
Q: How do I know my size?
A: We want your shoes to fit just right. Please follow the size chart provided in each listing to find the size you should order. Please reference our size guide for additional help. If you have any questions, or need a size outside of the chart, please contact us.