FAQ
Q: How do I know if a shoe is in stock?
A: If a shoe is kept in stock at our shop, the phrase "in stock" will be included in the item description. If the shoe is not kept in stock, we will provide the delivery times in the listing (this will usually range between 2-6 weeks).
Clearance shoes are also kept in stock and can usually be shipped within 1-2 business days. Please contact us with any questions about timelines and shipping ranges. We’d be happy to let you know if a certain shoe or size is in stock.
Q: The shoe I want is out of stock. Can I still order it?
A: YES! Probably. Even if a shoe is listed as out of stock on the website, the size and color you need may still be available from the manufacturer. We may be able to order it for you, but it will take a few weeks to come in. Unfortunately, not all our shoes are restocked, but please contact us if you would like to add your email address to our notification list. We’d be happy to let you know if and when a specific shoe will become available again.
Q: When will my order be shipped?
A: Shoes that are kept in stock will typically ship from our Kansas City location within the next business day. If you purchased a shoe that is not in stock, it will ship within 2-6 weeks depending on the item, and again, the item listing will tell you a more precise shipping time frame.
Please note that ground or overnight shipping selected at checkout only applies once we receive your shoes from the manufacturer. If you have an urgent deadline, please contact us to discuss delivery times for specific items before making your purchase. For more information on shipping, please see our Shipping Policy.
Q: Do you ship internationally?
A: YES! If you need your order shipped to a country outside of the United States of America, the option is available during checkout. The shipping price will populate once you select your country. We use FedEx International Priority for all international shipments. Most shipments take 3-4 business days to be delivered once they have left our facilities. For more information on shipping, please see our Shipping Policy.
Q: Can I return my shoes?
A: Yes, but only if they haven't been worn. Shoes that have any visible wear on the soles will not be accepted for return. It only takes one step on the dance floor to alter the sole, and we will inspect the soles, so please make sure your shoes fit before walking or dancing in them.
Eligible shoes can be returned for a refund within 15 days of shipment. There is a 15% restocking fee for returns (this fee is waived for exchanges). Sale and exchanged shoes do not qualify for returns or exchanges. All returns must be accompanied by an approved RMA Form. For more information on returns, please see our full Return Policy.
Q: Can I exchange my order instead of returning it?
A: Yes, you have the option to exchange eligible shoes instead of returning them for a refund. When completing the RMA Form, just be sure to check the “Exchange for another item” box. Once we receive your RMA form, we’ll respond and help you begin the exchange process. For more information on our exchange process, please see our full Return Policy.
Q: Do you provide prepaid return labels?
A: We’d love to be able to provide prepaid return labels for our customers; however, as a small business, we’re unable to provide this service at this time. We ask that customers be responsible for all shipping costs. For more information on returns, please see our full Return Policy.
Q: How long does it take for me to get a refund?
A: Once we receive your qualifying return and approve your refund, we will credit your original method of payment. Depending on your financial institution, please allow 5-10 business days for the credit to post to your bank or credit card account.
Q: Can I return sale/clearance shoes?
A: All sale/clearance shoes are final sale and do not qualify for returns or exchanges. For more information on returns, please see our full Return Policy.
Q: Do you have any shoes on sale?
A: Yes! Our sale shoes can be found in the Sale section of our website.
Q: How do I know my size?
A: We want your shoes to fit just right. Please follow the size chart provided in each listing to find the size you should order. If you have any questions, or need a size outside of the chart, please contact us.